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Patient Feedback

At Nova Healthcare we are committed to providing the best possible patient experience. We actively welcome your comments and feedback and use it to improve Nova Healthcare and the care we provide.

If you are dissatisfied with or have a complaint about any aspect of our service, please bring this to the attention of a member of our staff who will endeavour to resolve it immediately.

Alternatively, you can write to our Executive Director using the contact details below or by sending us an email (dawn.abbott@novahealthcare.co.uk):

Nova Healthcare
Level 4 – Bexley Wing
St James’s University Hospital
Beckett Street

All correspondence relating to complaints will be acknowledged within 48 hours and a full, response provided following investigation of your concerns.

Complaints About Treatment or Clinical Care

All issues relating to patient treatment or clinical care are reviewed, actioned and managed by our Medical Advisory Committee.

Raising Concerns About Safety

Nova Healthcare and it’s parent company Aspen Healthcare have safety at the heart of their provision of health services and aim to foster a culture of openness which supports both staff and stakeholders in raising any concerns.

If you have a concern about safety, please contact Aspen Healthcare’s Freedom to Speak up Guardians: speakup@aspen-healthcare.co.uk

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Nova Healthcare is part of Aspen Healthcare Group. Registered Office: Centurion House, 37 Jewry Street, London, EC3N 2ER. T: 020 7977 6080 E: info@aspen-healthcare.co.uk